Privacy Policy

Introduction

Northline Software Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us through our enquiry form.

We operate under Category A of data processing regulations, meaning we do not use analytics or tracking tools, and we collect minimal personal data solely for the purpose of responding to your enquiries.

Information We Collect

We only collect personal information that you voluntarily provide to us through our contact form. This may include:

• Name
• Email address
• Company or organization name (optional)
• Phone number (optional)
• Project details and message content

How We Use Your Data

We use the information you provide solely to:

• Respond to your enquiries and discuss potential projects
• Communicate with you about your project requirements
• Provide information about our services

Important: We do not store your form submissions in a database. When you submit our contact form, your information is sent directly to us via email using Resend, a secure email delivery service. We do not maintain a database of contact form submissions.

Rate Limiting and Logs

To protect our contact form from abuse, we implement rate limiting. Our rate limiting system stores only non-personal metadata (such as IP addresses and timestamps) temporarily in memory. This data is not linked to your personal information and is automatically cleaned up. We do not use this data for tracking or analytics purposes.

Third-Party Services and Subprocessors

We use the following third-party services to operate our website and handle your enquiries:

• Resend: For secure email delivery of contact form submissions
• Vercel: For hosting and deployment of our website

For client projects we build, we may use additional cloud processors including Supabase, PlanetScale, Render, Hetzner, and Xneelo. These services are used only for the applications we develop for our clients, not for processing data from this website.

What We Do Not Do

• We do not use analytics or tracking tools on this website
• We do not send marketing emails or newsletters
• We do not share, sell, or distribute your personal information to third parties
• We do not use cookies for tracking or analytics (see our Cookie Policy)
• We do not create user accounts on this website

Note: User accounts may exist on applications we build for our clients. Those applications have their own privacy policies and data handling practices, which we develop in accordance with our clients' requirements.

Your Rights (POPIA & GDPR)

Under applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of any personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Export: Request your data in a portable format
• Objection: Object to processing of your personal data

To exercise any of these rights, please contact us at admin@northlinesoftware.co.za. We will respond to your request within 30 days.

Data Retention

Since we do not store form submissions in a database, your personal data exists only in email communications. We retain email correspondence for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of email correspondence at any time.

Security

We implement appropriate technical and organizational measures to protect your personal data. Our contact form uses rate limiting to prevent abuse, and all email communications are transmitted securely. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: